Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect a full or partial payment at checkout, store your payment method, then fulfill and charge the remaining payment at a future date. 
You can cancel any pre-orders that have not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a refund upon return. See our returns policy for more details on returns and refunds. 

Pay Half Now - Half Later
We may offer a payment option for any pre-order products that allows you to pay half the amount upfront and the other half later.
Choosing this payment option you are agreeing to complete the first half of the payment when placing your order while the second half will be payable 30 days after the date of the first payment via an invoice sent to your email address. Please make sure you enter a correct email address when placing your order and that you regularly check your inbox as well as your spam folder.
Once the 30 day period ends and an invoice is sent to your email address, you will have 48 hours to complete the payment.
A failure to complete the payment within the 48 hour window will result in your order being cancelled and the product being automatically relisted.
Please note that once your order is cancelled, we will NOT be able to revert it. If you failed to settle the remaining balance on time but still wish to purchase the product, you will have to do so by placing a new order.

Please see our Refund policy for more information on refunds.